Terms & Conditions

Last updated: May 2026

Welcome to Roots Reformer Pilates. By booking or attending classes, workshops or services with us, you agree to the following Terms & Conditions. These terms are in place to help us provide a safe, supportive and enjoyable environment for all clients.

1. Booking & Payments

  • All classes, courses and appointments must be booked in advance through our booking system.
  • Payment is required at the time of booking unless otherwise agreed.
  • Class packs, memberships and introductory offers are non-transferable and cannot be shared between clients.
  • Prices and class schedules may be subject to change.

2. Cancellation Policy

  • We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule a class.
  • Cancellations made with more than 24 hours’ notice will be credited back to your account where applicable.
  • Late cancellations or missed classes may be charged in full.
  • This policy helps us manage our small class sizes and allows other clients the opportunity to book.

3. Health & Medical Information

  • Clients are responsible for informing us of any injuries, medical conditions, pregnancy or changes to their health before attending classes.
  • Participation in classes is at your own risk.
  • While our instructors aim to provide safe and supportive guidance, Roots Reformer Pilates cannot accept responsibility for injuries sustained during classes unless caused by negligence.
  • If you are unsure whether exercise is suitable for you, please seek advice from your GP or healthcare professional before attending.

4. Physio-Led Classes

  • Physio-led classes are designed to provide additional support and exercise adaptations where appropriate, but they do not replace individual medical assessment or treatment.
  • Clients attending physio-led classes should continue to follow any advice or treatment plans provided by their healthcare professionals.

5. Arriving for Class

  • Please arrive a few minutes before your class start time.
  • For safety and to avoid disruption, entry may not be permitted once a class has started.
  • Grip socks are recommended for Reformer Pilates classes.

6. Studio Etiquette

  • We aim to create a welcoming and respectful environment for everyone.
  • Please treat instructors, staff and fellow clients with kindness and consideration.
  • Mobile phones should be kept on silent during classes.
  • Equipment should be used safely and returned neatly after use.

7. Personal Belongings

  • Personal belongings are brought into the studio at your own risk.
  • Roots Reformer Pilates cannot accept responsibility for lost, stolen or damaged items.

8. Memberships & Class Packs

  • Expiry dates apply to class packs and memberships.
  • Unused sessions cannot usually be extended unless agreed in exceptional circumstances.
  • Memberships may not be refunded once started.

9. Workshops & Special Events

  • Separate cancellation policies may apply to workshops, events or courses.
  • These will be clearly stated at the time of booking.

10. Photography & Social Media

  • From time to time, we may take photographs or short videos within the studio for marketing purposes.
  • We will always aim to respect client privacy and preferences.
  • Please let us know if you would prefer not to appear in any images or videos.

11. Website Information

  • We aim to ensure all information on our website is accurate and up to date.
  • However, class schedules, instructors, pricing and services may occasionally change.

12. Limitation of Liability

  • To the fullest extent permitted by law, Roots Reformer Pilates shall not be liable for any indirect or consequential loss arising from participation in our classes or use of our services.

13. Privacy

  • Any personal information collected through bookings or enquiries will be handled in accordance with our Privacy Policy.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Roots Reformer Pilates
Email: info@rootsmindandbodystudio.co.uk
Website: www.rootsmindandbodystudio.co.uk

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